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"Hi, I'm Jenny and I am here to guide you through our different ranges, and give you advice on what would be best for you. Below are a range of some of the most popular questions people have asked before."

Frequently Asked Questions

If you have a question that you would like to ask our expert, Jenny, please do so by clicking the button above. Otherwise, please scroll down to view some common questions about Mavala and our product range.


Nail polish is made up of up to 80% solvent and 20% pigment. Every time you open the bottle the solvent evaporates and the polish gets thicker. To restore the consistency you need to add between 6-12 drops of Mavala's Thinner as this is pure solvent. DO NOT add nail varnish remover as this will weaken your polish as the polish and the remover work against each other making the polish thin and weak.

All nail polish is weak, so you always need to use a top coat, as this will put a protective coating over the colour. Top coats wear away with everyday living, so its very important to refresh your manicure with top coat every other day, otherwise your nail polish is not protected and can chip.

Try Mavala's Colour fix for amour protection and shine.

Hands and Nails

The nails are made of many layers of dead cells only held together by a small amount of oil and moisture. When we expose our hands to water, solvents or heat the oil and moisture dries out. Also, the longer the nail and the older we get the drier the nails become. The result is that the nail, having lost its "glue" starts to lift apart and the nail flakes.

Because the nail is dead, it cannot produce what it requires to affect a repair. The only living part of the nail is the matrix or "root" which lies behind and beneath the cuticle. When the nail is formed from the matrix, oil and moisture are also produced to hold the emerging nail together and this small amount is all the nail has for the rest of its time on your finger. If flaking does occur we can treat it in two ways. Firstly, use of a product which will mimic the lost emulsion by penetrating directly into the nail and also into the matrix area to help replace the loss. Secondly, a product to seal the flaking layers quickly whilst the oil and moisture replacement is being effected.

White spots appearing haphazardly on the nails have got nothing to do with a deficiency. The nails are composed of layers of dead cells and if you knock either the nail or the matrix or "root" area where the nail is formed which lies behind and beneath the cuticle, the trauma causes the layers of cells to spring apart and an air bubble forms. As light hits and reflects from the nail the area appears to be white.

This is the most difficult of all questions to answer. Sometimes the reason is glaringly obvious, at other times you have many possibilities to explore. Here I have dealt with the most common.

Not protecting hands whilst performing chores, and not just forgetting to use gloves for wet work. Cotton gloves should always be used to protect the hands even when dusting or tidying.


When you file nails, use the fine side of an emery board, file from the side to the centre of the nails, leave at least 2mm at each side of the nail unfiled; this will create a bridge to help support the nail, file them into rounded or square shape as this gives a wider tip to take the brunt of any knocks, and finally always bevel the nails (file up from under the nail and down from over the nail) to give a catch free finish to them. Don't use your nails as tools. They won't put up with being used to scratch labels off jars or tear open packages. Quite often people assume that because their nails break they need to use a nail hardener. In many cases this is far from the truth. Nails can break because they are already too hard and using a hardener only makes the problem worse. What they need to do is add oil and moisture to the nails to increase their flexibility so when the nail collides with a solid object it bends rather than breaks. Overuse of nail enamel removers with high acetone content will result very quickly in dry nails which constantly break. Switch to a low or nil percentage remover, but still try to use it only once to twice a week.

When nail biting occurs, it is not only the nails that suffer. The cuticle surrounding the nail becomes red and swollen, with pieces of ragged skin hanging off. In many instances infection can be present. It can be a very difficult habit to stop. Biters will bite without even being aware of doing it, so we need to bring it to their attention and break the habit. The help of a sales consultant or friend will also be needed.

The biter is asked to select one nail that from then on will be their biting nail and not commented on again. A cuticle cream or oil is applied every day to nine fingers together with an unpleasant tasting product to the nine nails. This product is to serve as a reminder if the wrong finger goes into the mouth. Continue this routine for 10 days at which point they need to show their nails to their consultant. By this time the swelling and redness around the nails will have reduced and nail growth will have resumed. However, the cuticle will now have a lot of dead skin which can be removed with the help of cuticle removed. Use this every five days but continue with daily use of the cuticle cream to keep the skin soft and anti nail biting product to keep the nine nails out of the mouth. Also, use an emery board very gently to get a proper smooth edge on each nail even if they are very, very short. Ten days later it is time again for a consultation. By now growth of 1-2 millimetres will be apparent on the nine treated nails. Now is the time for nail hardeners or nourishers if needed, perhaps even a base coat, colour and top coat, but the treatments being already performed should be continued not stopped. Of course the difference between the nine treated fingers and the one biting finger will be very obvious and hopefully will encourage the biter to try and leave that one alone.

When the cuticle becomes dry it needs a daily application of cuticle cream or oil to soften it. A good one will sit on the skin when it is applied not be absorbed into the skin. It has only one job in life and that is to soften the hard surface skin and this it cannot do if it is absorbed like a hand cream.

The cuticle at the base of the nail should always be kept soft and well moulded. If not, the cuticle adheres to the nail and as the nail grows the cuticle is pulled forward. The result is the skin splits causing pain and irritating hangnails. To solve this problem apply cuticle cream or oil every day and use a cuticle remover once a week. Using a cuticle softener is important before attempting to lift the skin otherwise you will split the skin even more. The use of a cuticle remover regularly should remove the need to use clippers to cut the skin away, as doing this will result in the skin growing thicker and becoming even more of a problem.

Ridges on the nails can have several origins. They can be connected with the general health of the person concerned, the age of that person or trauma directly to the nail. Excellent cosmetic results can be obtained using one or two coats of ridge filler, a liquid painted onto the nail. Nail enamel can be painted over the top or it can be left natural with perhaps a top coat to increase the lasting qualities.

Always use a top coat after applying your nail enamel, and apply a fresh coat every day. Applied at the end of your manicure it will protect the enamel underneath, but the next days as you use your hands you will wear away the top coat. If you do nothing, you will then start to wear away the enamel. By reapplying the top coat daily you protect the colour underneath. Also, any minor scuffs on the surface are reglossed and your nails regain their shine and brilliance.

It could be one or more of the following reasons;

  • Nails not completely clean before applying base coat
    Clean the nails with enamel remover and then water before application. Any oil or dirt on the nails will stop adherence
  • Base coat not used
    This will lead to the enamel peeling off the nail
  • Top coat not used
    This will result in the enamel chipping off the nail
  • Flaking nail condition
    If the nail flakes it will take the enamel with it. Take steps to solve the flaking condition
  • Nail enamel too thick
    If cannot be applied evenly and cannot dry properly so it will peel off the nail. Use thinners to restore enamel
  • Nail enamel too thin so it will chip from tip

Nail enamel actually gets thicker in cold temperatures and thinner in warm temperatures. When an enamel becomes thick and difficult to use it has nothing to do with the ambient temperature, although they do prefer to be kept at an average room temperature. Nail enamel is approximately 70-80% solvent, the remaining 20-30% being colour pigments, plasticisers, dryers etc. Every time a bottle of enamel is opened the liquid solved evaporates leaving behind the solid pigments, plasticisers etc. If thickening occurs, add a small amount of thinners which will restore the enamel to its correct consistency. It is quite normal to have to add thinners every time you use the bottle. The colour will not become paler as the colour pigments are part of that thick lump still in the bottle. If over thinning happens, simply leave the cap off for a few moments, the liquid will evaporate and the enamel will become thicker. Here are a few hints to help stop thickening occurring.

  • Work quickly - the longer the bottle is open the thicker the enamel will become
  • Wipe the neck of the bottle and inside the bottle cap with enamel remover after each use. If the cap fits tightly the solvent cannot evaporate
  • Do not try to thin thickened enamel with nail enamel remover. If contains water and will destroy the enamel. After all, its job is to remove enamel not keep it

We often have ridged nails due to illness, damage to the nail, hereditary and dryness of the nails.

We can improve the look by buffing the nails once a week , followed by ridge filler as a base coat. To keep the nails moisturised use Mavala's nail actan to improve the health and condition of the nails.

It sounds like - Leuconychia (from the Greek leukos=white) can be due to a blow to the nail plate, heredity, or over-zealous manicures. Internal causes can be linked to menstruation or severe illness. You can still have a manicure as it is not contagious, its just a case of the nail growing out. You can make it look a lot better by painting your nails Use Mavala'a 002 base coat, two coats of polish followed by colour fix for your top coat.

If you can have regular manicures at a salon, as they will be able to maintain the health and look of your nails, and then to use a homecare product to stimulate the nail growth. Try Mavala's Mavaderma oil. This oil nourishes the nail at its base and provides a new resistance, it will also stimulate and promotes blood circulation that encourages nail growth. Massage into the base of the nail every night.


Our feet are often neglected in spite of the hard work they do every day, supporting our total body weight and walking on average 7,000 steps a day. Pedicures basically will care for your feet, legs and toe nails, keeping them in good condition and keeping toe nails clean, well shaped and trimmed.

You need to exfoliate away the hard/dry skin that you already have and then moisture every day after your bath/ shower to prevent any more forming.

Try Mavala's Smoothing Scrub Cream with 100% micro - particles of seaweed which gently eliminates hard/dry skin. One to two times a week

Follow with Conditioning Moisturiser with Collagen to soften rough skin and prevent hard/dry cracked skin. Use this every day.

{slider• Whenever I take my toe nail polish off, my nails have a yellow tine to them. What can I do?}

You need to use a good base coat every time you paint your nails otherwise particular if you are using a dark colour your nails will be discoloured by the pigment.

Try Mavala's Barrier Base- although it will not remove the yellow colour, it will prevent further staining and permit nails to grow out in a clear and healthy manner.

Sandals and ballet shoes can be some of the worse foot wear to make your feet sweat and smell.

Mavala have come up with two products to ensure you have fresh smelling and dry feet all day.

Use Deodorizing Foot Gel every day after shower/ bath in the morning. It contains a specially developed molecule that attacks the micro organisms responsible for odour. In doing this it prevents foot odour for up to 10 HOURS Follow with Mavala's Cooling Talcum Powder which will absorb excess perspiration leaving the feet feeling soft, fresh and supple.

It can be quiet hard to paint your toe nails, the big toe is always easy but then they get smaller and you're more likely to get polish on the surrounding skin. Always use toe separators as this stops the toe nails touching the skin of the other toes. To remove any polish that you do get on the skin try Mavala's Colour Corrector pen, which is a very handy pen with a felt nib filled with non acetone polish remover, makes it easy to correct any little mistakes. (Even professional nail technicians use them)

Make up

Using an eye base before you apply your Eyeshadow will help reduce any creases.

Try Mavalia's Eye Base moisturizing base that makes the eye make-up last longer while protecting the delicate skin of the eyelid. It fixes make-up, gives a luminous appearance and enhances colour

If you use a powder that has a matt finish, your skin can look a little dull and signs of ageing can be highlighted. You can use an iridescent blusher to bring life and luminosity to the skin.

Try Mavalia's Blusher- is subtly iridescent cream blusher that turns to powder, it reflects light in the most flattering manner plus smoothes out skin irregularities.

Coral is the trend colour for spring/ summer, both on the nails and on the lips. For the autumn the trend has been set by the London fashion week held in February. Matt red lips were all over the cat walk. Try Mavalia's lipstick in Griotte or Rubis.

You need to choose a light colour for the upper eye lid, highlight under the eyebrows to open up the eye area, apply light coloured eyeliner to the outer third of the lower eyelid. Use white eyeliner to the inner lid to make the eye appear larger.

Try Mavalia's Silky eye shadow in Blanc Nacre to highlight and Mauve Fume to the upper eye lid. Khol crayon in white to the inner eye lid.

This is becoming a very common problem as false eyelashes are very popular, you need an eye lash serum to condition your lashes and make them stronger.

Try Mavala's Double Lash- Since 1967 this revolutionary product has been a top seller. It stimulates growth, lengthens and thickens lashes with a visible improvement within 4 weeks.

{tab=Skin Care}

Yes you should as your skin will still benefit from the use of a daily moisturizer. It's just the case of finding the correct one. Try Mavalia's Matifying cream it is a regulating cream that helps to balance the skin while preserving its ideal moisture level. Your skin will be matt all day and pores become less visible.

You should always follow your cleanser with a toner as it removes excess oil, dirt or make up residue that your cleanser missed. It's also one of the easiest ways to boost the skins radiance making the skin look fresher and encourage healthy skin. Try Mavalia's Specific Toning Lotion for oily/ mixed skin or Smooth Toning Lotion for Normal to dry and sensitive skin.

You can always go to a professional salon for a facial if you have time and money, if not you can use a couple of products at home to really bring the freshness and life back to your skin.

Exfoliate once a week, this removes dead tissue delicately and stimulates the skin to produce new skin cells. Try Mavalia's Smooth Exfoliating Cream- for all skin types with added lemon extract which gives the skin a lovely fresh look.

Or try Mavalia's Energizing Gel- apply to a clean face morning or night under make up for a refreshing and firming effect bringing natural vitality and radiance to your skin.

From the age of 35 onwards we need a little more help with the neck and décolleté area, which often shows the first signs of ageing. We need a dedicated neck cream for that extra care

Try Mavalia's NEW Neck And Décolleté Care - with hyaluronic acid (fountain of youth) in this cream it both prevents and plumps out wrinkles that have already formed. The result: smoothness, firmness, softness and tonicity.

Puffiness under the eyes can be caused by water retention, so make sure you drink plenty of water throughout the day. And use an eye gel morning and night as a light gel will help reduce the puffiness and brighten up the area under the eyes.

Try Mavalia's Eye Contour Gel- it will reduce puffiness and help with the appearance of fine lines and wrinkles as well. Contains Centaurea Cyanus flower extract which is an anti inflammatory.