FAQ

It lists all ingredients used in the formula, named by their INCI name (International Nomenclature of Cosmetic Ingredients) in descending order of concentration. This is especially important for those consumers who are seeking a specific ingredient or wanting to avoid one. Fragrance components are mentioned only by the word "fragrance", but when they contain substances that are identified as causing contact allergic reactions to some sensitive consumers, the substance is clearly mentioned.

The list of ingredients is usually labelled on the box of the product sold in your country. For practical reasons (missing packaging or packaging too small), the "open book" symbol refers to a notice or a card (on request to your MAVALA sales adviser in the sales point) mentioning the list of ingredients. This list is not available on internet, as some products may be formulated differently depending on the country and the legal prescriptions may vary from a market to another.
If you have any questions regarding one of our products, do not hesitate to contact us.

It tells you to look elsewhere for additional information (list of ingredients, precautions of use) on the packaging, label or card attached to the product, when these elements cannot be mentioned on the packaging, due to lack of space.

It indicates the duration of use without risks for the consumer after the first opening of the tube, jar, bottle, ... provided the product has been stored under normal conditions and not exposed to extreme temperatures.
It is expressed as an open jar with a number of months ("M"). In Europe, expiry dates are not necessary on products indicating a PAO.

It recommends to keep away the product in all circumstances, from heat or any source of ignition. This sign is not compulsory on cosmetic products, but it gives a useful information to consumers.

It indicates that MAVALA contributes to European programmes for the proper disposal and recycling of all packing components of their products.

Unfortunately, we cannot respond personally to every request of free samples or advertising items. We invite you to go to your nearest MAVALA Beauty Adviser, who will be glad to make you discover our products and give you samples and brochures.

No, animal testing is forbidden in Europe on cosmetic products! MAVALA Laboratories are based in Switzerland, but strictly follow European Cosmetic Regulation, forbidding since 2004 to conduct experiments on animals, and since 2009 (or 2013 for the latest tests) to commercialize finished products containing ingredients tested on animals. The mention "not tested on animals" does not appear on our products, as it is a legal obligation.